Interactive Bots - Automation That Supports Your Team
WhatsApp bots that handle routine tasks, send reminders, and improve patient engagement.
WhatsApp bots that handle routine tasks, send reminders, and improve patient engagement.
Healthcare bots are automated communication tools that handle routine interactions through messaging platforms patients already use—primarily WhatsApp. They're not general-purpose chatbots; they're purpose-built workflows for specific clinical tasks: appointment reminders, medication adherence check-ins, survey delivery, and information requests. Think of them as virtual assistants that free your coordinators from repetitive communication tasks while maintaining the personal touch patients expect.
Clinical coordinators spend hours each week on repetitive tasks: calling patients to confirm appointments, sending reminder messages, following up on missed surveys, and answering common questions. These tasks are essential but time-consuming, pulling staff away from higher-value work like patient counseling and protocol compliance. Phone calls often go unanswered, voicemails get ignored, and manual tracking of who was contacted when becomes a compliance headache. Meanwhile, patients prefer text-based communication they can respond to on their own schedule.
We designed our bots specifically for clinical trial workflows, not generic customer service. Our focus: patient engagement automation, smart escalation when human intervention is needed, and seamless integration with your existing systems.
Meet patients on the platform they use daily. Our bots send appointment confirmations, medication reminders, and study updates via WhatsApp—a platform with 95%+ open rates compared to 20% for email. Patients can respond naturally with questions, confirmations, or concerns. The bot handles routine responses automatically and escalates complex queries to your clinical team with full conversation context. Every interaction is logged and integrated with your CRM or CTMS, creating a complete communication audit trail without manual data entry.
Meet patients on the platform they use daily. Our bots send appointment confirmations, medication reminders, and study updates via WhatsApp—a platform with 95%+ open rates compared to 20% for email. Patients can respond naturally with questions, confirmations, or concerns. The bot handles routine responses automatically and escalates complex queries to your clinical team with full conversation context.
Reduce no-shows and improve adherence with intelligent reminder sequences. Our bots automatically send appointment reminders at configurable intervals (48 hours, 24 hours, 2 hours before), medication adherence check-ins based on protocol schedules, and survey completion prompts when responses are overdue. Unlike generic reminder systems, ours understands clinical trial context: visit windows, protocol deviations, and escalation rules. When a patient doesn't confirm an appointment or misses multiple medication doses, the system alerts your coordinators so they can intervene before it becomes a protocol deviation.
Reduce no-shows and improve adherence with intelligent reminder sequences. Our bots automatically send appointment reminders at configurable intervals, medication adherence check-ins based on protocol schedules, and survey completion prompts when responses are overdue. When a patient doesn't confirm an appointment or misses multiple medication doses, the system alerts your coordinators so they can intervene.
Our bots don't operate in isolation—they integrate directly with your CTMS, CRM, and ePRO systems. When a patient confirms an appointment via WhatsApp, it updates your calendar automatically. When they complete a symptom check-in, the data flows into your ePRO database. When they report a concerning symptom, it triggers an alert in your monitoring dashboard. This integration means your team gets automation benefits without creating new data silos or manual reconciliation work. Every bot interaction becomes part of your unified clinical data record, fully auditable and compliant with regulatory requirements.
Our bots don't operate in isolation—they integrate directly with your CTMS, CRM, and ePRO systems. When a patient confirms an appointment via WhatsApp, it updates your calendar automatically. When they complete a symptom check-in, the data flows into your ePRO database. This integration means your team gets automation benefits without creating new data silos or manual reconciliation work.
"Our healthcare bots handle the repetitive tasks that consume coordinator time—appointment confirmations, medication reminders, routine check-ins—while ensuring the right information reaches the right person at the right time. AI that supports your team, not replaces them."
Let's discuss your clinical trial challenges. Schedule a consultation with our team.